FAQs

  • General shop

    • >What is a worker co-operative?

      Please view Our Beliefs page for more information on worker co-operative

    • >Can I speak to the manager?

      Infinity Foods has been run as a worker co-operative since 1979, and as such we have no manager or hierarchical management structure. Rather, we all take responsibility for the business as a whole. Give us a call or check out our contacts page to find out who the appropriate person is to speak to.

    • >Do you have any other branches?

      No, we have only one shop located in North Road in Brighton, since 1973! However we do distribute a large range of products you can find in our shop, including our own range of Infinity Foods wholefoods via our wholesale business.

    • >When will you have other shops?

      We have no plans to open other branches at the moment, but our wholesale business does stock a wide range of our products nationwide.

    • >Is the whole shop organic?

      No. Our fruit and veg section is Soil Association certified organic, as well as our bakery. Throughout the rest of the shop we sell a huge range of certified organic products, mixed with non-certified organic products, locally sourced, fairly traded, cruelty free and ethical products.

    • >Do you deliver?

      No, but our wholesale business might do, depending on your location and spend.

    • >Can I order direct from the wholesale?
    • >Do you have bags?

      We have a range of options available to carry your shopping home if you have forgotten your own bags: Please help yourself to cardboard boxes stacked near the tills; there are always brown paper bags available for bread, fruit and veg or small items; we also sell compostable and biodegradable non-GMO corn starch carrier bags for 10p or carbon neutral organic fairtrade cotton bags for £2.25.

    • >What is your returns policy?

      Download a copy here.

    • >Can I bring my dog in the shop?

      Dogs are allowed on the ground floor of the Kitchen in Gardner Street, but because we have fresh food available (at nose level!), we cannot allow any dogs into the shop except assistance dogs.

  • Noticeboard

  • Bakery

    • >What time do the pizzas/sausage rolls come out?

      Please see the Bakery section for a list of typical timings for all our daily baked goods.

    • >Are your tapioca/rice baked products gluten free?

      The law states that for a product to be labelled as ‘gluten free’ it must be verified as having been made in a completely gluten free environment to eliminate contamination risk from gluten containing ingredients. Our bakery is not such an environment, as we make all our fresh baked goods in the same bakery. However all the tapioca and rice products are made without any gluten containing ingredients. Download our allergens list here.

  • Kitchen

  • Product Questions

    • >How do you source your products?

      As a worker co-operative we take a democratic approach to running the business, and each section is run by a small team who make the buying decisions for that area.
      We consider a variety of factors when choosing the products we sell in our shop. All products are vegetarian, as defined by the UK Vegetarian Society. Any dairy products, as well those used as ingredients in products we sell are organic.

      Preference is given to locally, regionally, or UK produced or supplied products, and to those produced under fair trade practices and by other co-operatives. We will not knowingly stock products which contain substances of concern to health; particularly harmful food additives and pesticides. Preference is given to products with minimal environmental impact in terms of production, transportation and packaging.

    • >What is your GM policy?

      We do not food that has been genetically modified or contains GM ingredients.

    • >What is your palm oil policy?

      Since January 2016 we never knowingly sell any product containing palm oil or its derivatives from an unsustainable or unknown source.

    • >Are all your bodycare products cruelty free?

      Yes. We do not sell anything that has been tested on animals, and the majority of the products in the bodycare section are vegan.

    • >What does ‘biodynamic eggs’ mean?

      Biodynamic farming is the oldest ‘green’ farming movement, and forerunner of organics. All biodynamic farmers and growers practice organic methods of cultivation, and are against genetic modification. We buy our Demeter certified eggs from Orchard Eggs, a family run farm in Forest Row, East Sussex. At the farm small flocks of chickens are kept in moveable houses throughout 60 acres of biodynamic orchard. They are hand reared from day one, without the use of any antibiotics and fed a 100% organic grain diet which is locally sourced. It contains no artificial enhancers or GMO products. Guided by the cockerels, the hens roam freely 24/7. This encourages them to express their natural behaviour and source their food themselves. This is also a great way to naturally fertilise the land, spreading valuable nutrients through their manure. This guarantees a productive orchard but more importantly, it creates a balanced and self-sufficient ecosystem. Read more here: http://myorchardeggs.co.uk/

    • >How will I know what products are gluten free?

      We carry a very large range of gluten free products in our shop!  Whilst we cannot have a specific section dedicated to these products due to the size of the range, as you are shopping, please notice in each section there will be a shelf with a yellow ‘gluten free’ strip in front of it; all products on this shelf are gluten free. Please ask staff if you are unsure.

    • >Do you sell pet food?

      We do not sell pet food, no.

    • >Can you take my surplus fruit/veg/flowers

      As we require all these products to be locally sourced and/or organically grown and traceable to comply with our organic certification, unfortunately we cannot take your surplus produce.

    • >What refills do you do?

      We offer refills on laundry detergent, washing-up liquid and fabric softener.

    • >Do you sell vegan wine?

      Yes! And beer and even Cava and Prosecco. Our entire alcohol section is vegan.

    • >How can I get an Infinity catalogue?

      Please contact the warehouse to obtain a copy of the wholesale catalogue.

    • >How often do you update your prices?

      For products distributed by Infinity Foods wholesale, an updated catalogue is released every 2 months. Otherwise prices change depending on the supplier.

    • >When do promotional offers begin and end?

      Offers running from our own Infinity Foods wholesale usually run for 2 months to coincide with the current catalogue. Other offers may vary. Check in store for details.

    • >How can I tell if the Infinity brand products are Organically Certified?

      All our own brand organic products are clearly labelled as such. Our organic seeds, nuts, beans, lentils and dried fruit and cereals are in green packets, non-organic varieties in pink.

    • >Why do some products have a vegan logo and others don't?

      All the products Infinity Foods sell are 100% vegetarian. We also offer one of the largest selection of vegan products in the UK. Like the logos of most certifying bodies, producers have to pay for the right to print it on their packaging. Many products are naturally or ‘accidentally’ vegan, rather than being certified by the Vegan Society. Please ask a member of staff if you’re not sure.

  • Discounts

    • >Do you offer any discounts?

      Yes. For many years in the shop we have offered a 10% discount off the purchase price of food items to pensioners. Simply show us your bus pass or senior rail card at the start of your transaction to claim it.

      If you order anything in bulk – a case or minimum of 6 items if supplied individually – you will receive 15% discount. Orders must be placed in advance and cannot be applied to items already on the shelves, except for certain brands of soy milk. Please call us for details.

    • >Does the discount apply to everything in the shop?

      No, the discount only applies to ‘food’ items, and does not apply to any cosmetics and bodycare items, household items, alcohol or gardening items. Please check with the staff member on the till if you are not sure.

    • >Do you offer discounts for Bulk Purchases?

      Yes. Anything we sell in the shop can be bought by the case and you will receive 15% discount on the retail price. If you wish to buy something from our Infinity Foods wholesale catalogue which we do not stock in the shop can also be bought up to 15% off RRP. The exception to this is sacks of dry goods over 5kgs, which you will have to arrange to buy direct from the warehouse in Shoreham-by-Sea.

  • Other

    • >Will you donate to my charity?

      We often donate vouchers to charity fund raising events for registered charities and schools, depending on our charity budget for that year. At our discretion we sometimes give vouchers to organisations and events that are not registered. Fill out a form here.

    • >What charities do you support?

      Over the years we have donated to many different charities, both local and further afield. Charities are reviewed regularly but as an example in recent years we have donated to St Patrick’s Homeless Shelter, Positive News, The BNHC, Brighton Clock Tower Sanctuary, Sussex Beacon, Sussex Wildlife Trust, The Real Junk Food Project and Brighton Permaculture. Our warehouse also supports numerous charities financially as well as with food donations, including recently Hugletts Wood Farm  Animal Sanctuary, Calais Action, Refugee Community Kitchen, Life Water and many more. Check out our Community Giving page.

    • >I’m interested in Infinity Foods selling my product. Who is the buyer for your shop?

      As a co-operative we have several buyers for different sections of the shop. If you are interested in Infinity Foods selling your product, please go here to fill out our inquiry form.

    • >Is there anywhere I can promote my products at the shop?

      If we stock your products, you are more than welcome to promote them using one of our tasting table areas. We run this using a booking system and there are guidelines to follow, so please give us a call to talk through your requirements.